For fire, smoke, electrical injury or immediate danger, call 911. Keep away from downed power lines and report them to your utility. Do not touch wet or damaged electrical equipment.
An outage is different from an electrical repair
If utility power is out, use your electric utility’s official outage reporting and status information. VoltWise cannot restore utility service or dispatch an emergency crew. If the utility restores power but a problem remains within your home, ask a contractor about an assessment.
Do not test visibly damaged equipment
Avoid wet outlets, damaged boxes or exposed wiring. Do not open equipment or repeatedly reset a breaker to see whether a problem goes away. Tell the contractor what you noticed from a safe location and let them assess the equipment.
Document observations safely
For a later assessment, note when the issue appeared, which areas are affected and whether there was visible water exposure. Only take photographs if you can do so from a safe location without approaching damaged equipment. A description is enough to make a referral request.
Plan protection before the next storm
Ask an electrician about the condition of outdoor equipment and appropriate surge-protection options. Surge protection does not supply backup power or guarantee against all lightning damage. Keep the limitations and maintenance instructions with your equipment records.
Make the repair scope clear
Ask whether the initial visit includes diagnosis, what it costs and how additional repairs are approved. If damage involves equipment owned by the utility or a property operator, confirm responsibility before work is arranged.
A checklist for the conversation
| Situation | Point of contact |
|---|---|
| Fire, smoke, electrical injury or immediate danger | 911 |
| Downed line or utility outage | Your electric utility; keep clear of the hazard |
| A non-emergency issue within the home | An electrical contractor for assessment |
| Planning an upgrade or preventive work | Use VoltWise to request a referral |
Prepared by VoltWise AZ for general project planning. This is not a site-specific electrical assessment or legal advice. Read about our referral role.
Prepared by VoltWise AZ for homeowner planning. How we prepare this guidance.